More when this involves effort and time, with the risk of seeing with concern this systems. Very well, but what can think of all this the management of the company? It obviously also has interests in the topic and you know perfectly well that a process of change and improves, it involves investments. Their main metrics are related to financial results and it is as simple as: increase of revenue, reducing costs of operation and better competitive position. It may sound very simplistic, but in the end this is what managers expect. There may be many paths to get to the results, but believe me this is what will finally be measured. There is more interest in these groups additional business processes to the Director of sales, the seller, the Executive Director or Manager. If indeed is sales Administration Department, the area of logistics, finance, etc. All also have their interests in the topic.
But we are forgetting a key interest in the subject, the customers group… If Mr, customers are those that finally they will be the result of a strategy of systematization of business processes. Is the one who can determine if the company has improved the way assists them and offers its products and services. The big difference is not your business advisor now comes to visits with a laptop or a type hand held device. The difference isn’t in the concrete business results that the customer sees to maintain a business relationship with your company. Better care, better service, better products, offers more competitive and more to your measure, higher value-added, more personalized attention, among some. What are the needs of the customer? Difficult to answer this question. Anyway, as a way of bringing us closer to a general criterion, we could say that the common sense would indicate something like the following, in a market of enterprise sales: get the supply of products and/or services of good quality, which effectively meet the Mission for which are acquired or contracted to the price that is being paid for these products or services is fair and competitive that general care is timely and effective there are elements that generate added value in the commercial relationship, that achieve an identifiable difference between what a provider offers me versus other alternative having all these elements, as a base would come our first proposal.